Cancellation & Refund Policy
Last updated on 14-05-2025 02:44:13
💎 AARINA JEWELLERY – REFUND & CANCELLATION POLICY
At Aarina Jewellery, we take immense pride in the quality and craftsmanship of our pieces. Your satisfaction is important to us, and we’re here to support you if something isn’t right.
💔 Order Cancellations:
• Orders can be cancelled within 2 hours of placing the order, provided it has not yet been processed or shipped.
• Once the order is confirmed and dispatched, it cannot be cancelled.
📦 Returns & Refunds:
Because each Aarina piece is carefully quality-checked and packaged with love, we do not accept returns or exchanges for change of mind or personal preferences.
However, we gladly offer a replacement or refund in the following situations:
1. Damaged or Defective Product:
• If you receive a product that is damaged, defective, or not as described, please email us at n.official1999@gmail.com with photos and order details within 7 days of delivery.
• Once verified by our team, we will offer a replacement or a full refund (as per your preference).
2. Wrong Product Shipped:
• If you received an incorrect item, we’ll arrange a free return pickup and ship the correct item at no extra cost.
🔄 Refund Timeline:
• Once approved, refunds are processed within 3–5 business days to your original payment method.
🔒 Non-Returnable Items:
• For hygiene and safety reasons, Earrings and personalized/customized jewellery cannot be returned or exchanged unless damaged in transit.
IMPORTANT: Please Record Your Unboxing
To protect yourself in case of any delivery issue, please record a continuous video while unboxing your parcel, starting from the sealed package and clearly showing the shipping label.
In case your parcel is received empty, damaged, tampered with, or missing any product, the unboxing video will help us raise and investigate the issue with our delivery partner.
Please note: An unboxing video is required for us to process claims related to missing or damaged products. However, if you do not have an unboxing video, please still contact us we will review the matter and check with our delivery partner to determine what happened.
We strongly recommend not discarding the packaging until you have confirmed that your order has been received correctly.
Thank you for helping us keep your orders safe. 🤍
